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not charging

I received my tablet as a gift. I charged the tablet and used it for a day. I plugged the charger in to recharge. by the next morning it was dead. it did not charge. Yes, I used the supplied charger. Yes, I ensured the charger was plugged into the wall socket and plugged into the tablet charging port. I need help with this problem.

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Hello Robert,


Thank you for your patience. Please see the following information below to see if this solves the issue. 


Having a problem turning on your device? Please try these instructions.

· Have you allowed your device to charge for about 8 hours?

· Have you tried using a different charging cord? Or tested the charger on another device to see if maybe the charger is not working. 

· Please hold down the power button for about 15-20 seconds, until your device turns off and on. Doing this will allow your device to reboot.  


Please let me know if this worked for you. 


Thank you for your understanding. 


Best Regards,


Matthew

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