Thank you for your patience. Please see the following information below. Can you also tell me whats your device name and model number.
· Have you allowed your device to charge for about 8 hours?
· Have you tried using a different charging cord? Or tested the charger on another device to see if maybe the charger is not working.
· Please hold down the power button for about 15-20 seconds, until your device turns off and on. Doing this will allow your device to reboot.
Thank you for your understanding.