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Mi pantalla esta en blanco

Trate de apagar mi computadora y al momento de hacerlo la pantalla se puso en blanco y no deja de estarlo
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Hello Vero,


Thank you for your patience. Please see the following information below. Can you also tell me whats your device name and model number. 


Having a problem turning on your device? Please try these instructions.

· Have you allowed your device to charge for about 8 hours?

· Have you tried using a different charging cord? Or tested the charger on another device to see if maybe the charger is not working. 

· Please hold down the power button for about 15-20 seconds, until your device turns off and on. Doing this will allow your device to reboot.  


Thank you for your understanding. 


Best Regards,


Matthew

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