Thank you for your patience. It sounds like the only way we can restore the device is by reinstalling Windows 10 using the Windows Media Creation Tool. Please see the instructions on how to do that below.
Please first download the Windows Media Creation tool at the link below.
Follow these steps to create installation media (USB flash drive or DVD) you can use to install a new copy of Windows 10, perform a clean installation, or reinstall Windows 10.
Before you download the tool make sure you have:
Check a few things on the PC where you want to install Windows 10:
If you have Office 2010 or earlier and choose to perform a clean install of Windows 10, you will need to locate your Office product key. For tips on locating your product key, check Find your Office 2010 product key or Enter the product key for your Office 2007 program.
Using the tool to create installation media:
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. This table will help you decide which edition of Windows 10 you’ll choose:
|Your current edition of Windows||Windows 10 edition|
|Windows 7 Starter|
Windows 7 Home Basic
Windows 7 Home Premium
Windows 7 Professional
Windows 7 Ultimate
Windows 8.1 with Bing
Windows 8 Pro
Windows 8.1 Pro
Windows 8/8.1 Professional with Media Center
Windows 8/8.1 Single Language
Windows 8 Single Language with Bing
Windows 10 Home
Windows 10 Pro
|Windows 8/8.1 Chinese Language Edition|
Windows 8 Chinese Language Edition with Bing
|Windows 10 Home China|
After completing the steps to install Windows 10, please check that you have all the necessary device drivers installed. To check for updates now, select the Start button, and then go to Settings > Update & Security > Windows Update, and select Check for updates. You may also wish to visit your device manufacturer’s support site for any additional drivers that may be needed.
THEN YOU WILL HAVE INSTALL THE DRIVERS FOR YOUR DEVICE AFTER YOU CREATE A WINDOWS ACCOUNT.
Please let me know if that worked for you.
PLEASE ALSO SEE OUR DISCOUNT CODES BELOW. YOU CAN REDEEM THEM ON OUR WEBSITE BELOW.
10% off entire order