Vulcan Electronics

Hi Mel Burslan,

Thank you for your patience. Please try to hold down the power button for about 30 seconds until it shuts down. Then please boot the device back up and let me know if that solves the issue? If not we may have to perform a factory reset or maybe reinstall Windows.

To perform the factory reset you will have to an OTG cable and a USB keyboard. To boot into the Recovery mode please hold down the Power and Volume up button for about 20 seconds or until the device boot into a Blue screen with four options. 

How to complete a Factory Reset on Windows 10 devices

Please follow this instructions on how to Factory Reset your device. Please keep in mind when doing this, it will cause any saved documents to be completely removed from your device. You will need a USB KEYBOARD  and a OTG cable to complete the reset from the Power Button on your device.

( If you have an Excursion tablet with a working keyboard you will not need an additional keyboard )

From the Sign In screen, hit the Power Button

• From the Sign In screen, hit the power button located on the lower right corner. 
• Hold the Shift Key located on the left side of your keyboard. 
• Keep you finger on the  the Shift Key while holding down the Shift Key, select Restart.
• Wait for the device to restart  a new screen will pop up on startup. Remove your finger from the Shift Key,  select Restart Anyway.
• Select Reset your PC. When prompted, select Next
• From here, there will be a few options:
  • Keep my files will keep your saved personal files. This is the quickest option, but if thee issue stems from your personal files, it may not correct the problem.
  • Remove everything this deletes all of your files, personal settings, and installed apps.
  • Restore factory settings deletes all files, apps, settings and reverts the device to the version of Windows that came factory installed. This option is only available for those who upgraded their devices from a previous version of Windows.
• Make your selection, then follow the on-screen instructions. When prompted, select Next
• Select Reset. The reset operation will begin, and may take a few minutes. Give the device enough time for the reset operation to finish.

From Within Windows:

• Pull up the Start menu
• Select Settings
• Select Update and Security, and then Recovery. Select Get Started under Reset this PC
• From here, there will be a few options:
  • Keep my files will keep your saved personal files. This is the quickest option, but if thee issue stems from your personal files, it may not correct the problem.
  • Remove everything this deletes all of your files, personal settings, and installed apps.
  • Restore factory settings deletes all files, apps, settings and reverts the device to the version of Windows that came factory installed. This option is only available for those who upgraded their devices from a previous version of Windows.
• Make your selection, then follow the on-screen instructions. When prompted, select Next
• Select Reset. The reset operation will begin, and may take a few minutes. Allow the device enough time to complete the process.

Best Regards,

Matthew