Vulcan Electronics

Hello Alan,

Thank you for your patience. Please use the following instructions below if you need to reinstall Windows on your connect device. 

Windows 10 Media Creation Tool

https://www.microsoft.com/en-us/software-download/windows10

Follow these steps to create installation media (USB flash drive or DVD) you can use to install a new copy of Windows 10, perform a clean installation, or reinstall Windows 10.

Before you download the tool make sure you have:

• An internet connection (internet service provider fees may apply).
• Sufficient data storage available on a computer, USB or external drive for the download.
• A blank USB flash drive with at least 8GB of space or blank DVD (and DVD burner) if you want to create media. We recommend using a blank USB or blank DVD, because any content on it will be deleted.
• When burning a DVD from an ISO file, if you are told the disc image file is too large you will need to use Dual Layer (DL) DVD Media.

Check a few things on the PC where you want to install Windows 10:

• 64-bit or 32-bit processor (CPU). You’ll create either a 64-bit or 32-bit version of Windows 10. To check this on your PC, go to PC info in PC settings or System in Control Panel, and look for System type.
• System requirements. Make sure the PC meets the system requirements for Windows 10. We also recommend going to the PC manufacturer's website for additional info about updated drivers and hardware compatibility.
• Language in Windows. You'll need to choose the same language when you install Windows 10. To see what language you're currently using, go to Time and language in PC settings or Region in Control Panel.
• Edition of Windows. You should also choose the same edition of Windows. To check what edition you're currently running, go to PC info in PC settings or System in Control Panel, and look for Windows edition. Windows 10 Enterprise isn’t available in the media creation tool. For more info, go to the Volume Licensing Service Center.
• Microsoft Office products. If you just purchased a new device that includes Office 365, we recommend redeeming (installing) Office before upgrading to Windows 10. To redeem your copy of Office, please see Download and install Office 365 Home, Personal, or University on your PC. For more information, check How to upgrade to Windows 10 on new devices that include Office 365.

If you have Office 2010 or earlier and choose to perform a clean install of Windows 10, you will need to locate your Office product key. For tips on locating your product key, check Find your Office 2010 product key or Enter the product key for your Office 2007 program.

Using the tool to create installation media:

1. Select Download tool now, and select Run. You need to be an administrator to run this tool.
2. If you agree to the license terms, select Accept.
3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. This table will help you decide which edition of Windows 10 you’ll choose:

   Your current edition of Windows	Windows 10 edition
   Windows 7 Starter Windows 7 Home Basic Windows 7 Home Premium Windows 7 Professional Windows 7 Ultimate Windows 8/8.1 Windows 8.1 with Bing Windows 8 Pro Windows 8.1 Pro Windows 8/8.1 Professional with Media Center Windows 8/8.1 Single Language Windows 8 Single Language with Bing Windows 10 Home Windows 10 Pro	Windows 10
   Windows 8/8.1 Chinese Language Edition Windows 8 Chinese Language Edition with Bing	Windows 10 Home China

5. Select which media you want to use:
   • USB flash drive. Attach a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
   • ISO file. Save an ISO file to your PC, which you can use to create a DVD. After the file is downloaded, you can go to location where the file is saved, or select Open DVD burner, and follow the instructions to burn the file to a DVD. For more info about using an ISO file, see Additional methods for using the ISO file to install Windows 10 section below.
6. After the installation media is created, follow the steps below to use it.

7. After completing the steps to install Windows 10, please check that you have all the necessary device drivers installed. To check for updates now, select the Start button, and then go to Settings > Update & Security > Windows Update, and select Check for updates. You may also wish to visit your device manufacturer’s support site for any additional drivers that may be needed.

Best Regards,

Matthew

Hello Alan Riveria,

Thank you for your patience. Unfortunately we don't have a device with the model number you provided. Please try to contact the manufacturer that created your device. 

Best Regards,

Hello arturo aguirre,

Thank you for your patience. Please see the following link and information below to reinstall Windows 10 again. 

Challenger II EX ISO

https://drive.google.com/open?id=1fHkR_frCDclu1U770uTkl0e3ypfmiNnK

  Thank you for your patience. Please follow the steps below to restore your  device to the original state. 

1. Download Rufus format partition tool from the link  below. 

https://rufus.akeo.ie/

2. Plug in an empty Flash Drive  that has at least 8 to 16 GB free into extra computer or device.

3. Run RUFUS and select the  following parameters.  

A. Device - Select your USB flash drive

B. Partition Scheme and target  system type - GPT partition scheme for UEFI computer

C. File System – Fat32

D. Cluster Size - Leave as  Default

E. New Volume Name - Winpe - it must be named this otherwise it won't work properly.

See photograph below as  reference. Please make sure you check the box that says – create a bootable  disk using ISO. Then you will upload the ISO you downloaded by right clicking  the icon next to the ISO check box. 

4. Turn off your Device and plug  in your OTG cable and the Flash drive. Please use a USB 4 port HUB so you can  use a keyboard if necessary.  

5. Turn on device and constantly  press the ESC button to get into BIOS. 

6. Go to the last menu option and in the boot  override section arrow down to "UEFI: <Thumbdrive>" and hit  enter.  If your device does not show boot override, you will need to  manually set the Thumbdrive as first in priority under the boot options, then  save/exit. It should then boot up and perform the flash and shutdown. 

7. Remove Flash drive before restarting. 

PLEASE LET ME KNOW IF THIS WORKED FOR YOU. 

Best Regards,

Matthew

Hello Beatriz,

Thank you for your patience. Please see the following link and information below to reinstall Windows 10 on your tablet. 

Omega A 05 ISO 

https://drive.google.com/open?id=1DksmFPfry3MwyOzJ7iGLoj6s1kHgpV_F

Please follow the steps below to restore your device to the  original state. 

1. Download Rufus format partition tool from the link  below. 

https://rufus.akeo.ie/

2. Plug in an empty Flash Drive  that has at least 8 to 16 GB free into extra computer or device.

3. Run RUFUS and select the  following parameters.  

A. Device - Select your USB flash drive

B. Partition Scheme and target  system type - GPT partition scheme for UEFI computer

C. File System – Fat32

D. Cluster Size - Leave as  Default

E. New Volume Name - Winpe - it must be named this otherwise it won't work properly.

See photograph below as  reference. Please make sure you check the box that says – create a bootable  disk using ISO. Then you will upload the ISO you downloaded by right clicking  the icon next to the ISO check box. 

4. Turn off your Device and plug  in your OTG cable and the Flash drive. Please use a USB 4 port HUB so you can  use a keyboard if necessary.  

5. Turn on device and constantly  press the ESC button to get into BIOS. 

6. Go to the last menu option and in the boot  override section arrow down to "UEFI: <Thumbdrive>" and hit  enter.  If your device does not show boot override, you will need to  manually set the Thumbdrive as first in priority under the boot options, then  save/exit. It should then boot up and perform the flash and shutdown. 

7. Remove Flash drive before restarting. 

PLEASE LET ME KNOW IF THIS WORKED FOR YOU. 

Best Regards,

Matthew

Hello javierisrael,

Can you tell me your device name, model number, and serial number? Once I have that informationn I can let you know what package you need to downnload. 

Best Regards,

Matthew