Vulcan Electronics

Hello Julio,

Thank you for your patience. The recovery package that you need to download is the Venture II package. 

Venture II - Download

Please follow the steps below to restore your  device to the original state. 

1. Download Rufus format partition tool from the link  below. 

https://rufus.akeo.ie/

2. Plug in an empty Flash Drive  that has at least 8 to 16 GB free into extra computer or device.

3. Run RUFUS and select the  following parameters.  

A. Device - Select your USB flash drive

B. Partition Scheme and target  system type - GPT partition scheme for UEFI computer

C. File System - NTFS

D. Cluster Size - Leave as  Default

E. New Volume Name - Winpe - it must be named this otherwise it won't work properly.

See photograph below as  reference. Please make sure you uncheck the box that says – create a bootable  disk using ISO. 

4. Download the Recovery drive  for your device at the link below. 

https://support.vulcanelectronics.com/support/discussions/topics/6000042984

5. Unzip files and then move all  files in folder (should be at least 10 to 20 files and folders) TO the  formatted FLASH DRIVE. 

6. Turn off your Device and plug  in your OTG cable and the Flash drive. Please use a USB 4 port HUB so you can  use a keyboard if necessary.  

7. Turn on device and constantly  press the ESC button to get into BIOS. 

8. Go to the last menu option and in the boot override  section arrow down to "UEFI: <Thumbdrive>" and hit enter.   If your device does not show boot override, you will need to manually set the  Thumbdrive as first in priority under the boot options, then save/exit. It  should then boot up and perform the flash and shutdown. 

9. Remove Flash drive before restarting. 

PLEASE LET ME KNOW IF THIS WORKED FOR YOU. 

Best Regards,

Matthew