Hello, Thank you for your patience. Can you please tell me your devices name, model number and serial number please. Then I can help provide some information on the Input of the charger.
how can I help you ?
Have you upgraded the windows did you make sure that the new version the windows is compatible ?
can you press the Esc button please and let me know what do you see.
ok, let em see what I can do looks like you will need to install the drivers again for this device.